HoodBilly Haven Refund and Return Policy

Digital Products (Downloads):

• No Refunds: Due to the nature of digital downloads, we generally do not offer refunds on these purchases.
• Exceptions: We may consider refunds on a case-by-case basis for duplicate purchases or if the file itself is corrupt and cannot be corrected.

Physical Products (3D Prints):

• Returns: We accept returns on physical products within [3] days of delivery.
• Conditions: The item must be unused, in its original packaging, and in the same condition it was received.
• Return Process:
  • Contact us to initiate a return and receive instructions.
  • You are responsible for return shipping costs.
  • Once the returned item is received and inspected, a refund will be issued to the original payment method.

Damaged or Defective Items:

• Contact Us: If you receive a damaged or defective item, please contact us immediately with photos of the damage/defect.
• Resolution: We will either replace the item or issue a full refund, including any shipping costs.

Custom Orders:

• No Returns/Refunds: Custom-designed or personalized products are generally non-refundable and cannot be returned, unless they arrive damaged or defective.

Contact Information:

• Email: returns@hoodbillyhaven.com
• Website: [Contact Us]

Important Notes:

Please contact us with any questions or concerns regarding our refund and return policy. If necessary call +1(906) 239-4316

This policy is subject to change without notice.