Returns:
Return Policy
At HoodBilly Haven, we strive for customer satisfaction and transparency. Please carefully review our return policy before making a purchase:
Warranty Information
Many products on our website are sold as is, without warranty or exchange. This is often due to the nature of the items, such as vintage electronics, unique prototypes, or “Market Mishap” finds. We clearly indicate warranty information within each product’s description.
Returns
While we aim to provide accurate descriptions and quality products, we understand that returns may sometimes be necessary. If you wish to return an item, please adhere to the following guidelines:
- Notification: You must notify us of your intent to return within 3 days of receiving the product (based on delivery confirmation).
- Return Shipping: The buyer is generally responsible for return shipping costs, unless the item arrives damaged or defective.
- Timeframe: You have 30 days from the date of delivery to return the item to us.
- Condition: The item must be returned in the same condition as it was received, with all original packaging and accessories.
- Exceptions: Some items are non-returnable, including those marked “as is” or “final sale.”
Our Commitment
We do not expect anyone to pay for defective or misrepresented products. If you encounter an issue with an item, please contact us promptly so we can assess the situation and find a fair resolution.
Please Note:
Returns can be costly and inconvenient for both buyers and sellers. We encourage you to carefully review product descriptions and ask any questions you may have before making a purchase.
Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to contact us. We’re here to help!